23 lines
797 B
Markdown
23 lines
797 B
Markdown
# Product — FreightOps Control
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Status: approved baseline.
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## Audience and job
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Dispatchers and operations leads need to detect exceptions, understand shipment state, coordinate routes and returns, and act with an auditable operational picture.
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## Primary journeys
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1. Scan fleet and shipment health, alerts, and service-level risk.
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2. Filter and inspect shipments, routes, returns, and responsible operators.
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3. Resolve or escalate an exception and verify the resulting state.
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## Non-goals
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- No marketing landing-page patterns inside operations screens.
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- No charts or statuses without definitions, timestamps, and empty/error states.
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## Success criteria
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Critical exceptions are visible quickly, tables remain usable at realistic density, and every action has feedback and audit context.
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