linic-wellness-shadcn/PRODUCT.md

Product — Northline Clinic

Status: approved baseline.

Audience and job

Patients and caregivers need to understand available planned-care services, prepare safely, choose an appropriate specialist, and request an appointment without medical outcome promises.

Primary journeys

1. Find the relevant service and understand preparation requirements.
2. Review specialist credentials and care coordination.
3. Submit a triage-aware appointment request and receive clear next-step expectations.

Non-goals

• No diagnosis, emergency triage, guaranteed outcomes, or fabricated patient claims.
• No collection of unnecessary medical data in public forms.

Success criteria

Privacy and safety language is visible, booking is understandable, and clinical information remains calm, specific, and accessible.