# Product — Northline Clinic

Status: approved baseline.

## Audience and job

Patients and caregivers need to understand available planned-care services, prepare safely, choose an appropriate specialist, and request an appointment without medical outcome promises.

## Primary journeys

1. Find the relevant service and understand preparation requirements.
2. Review specialist credentials and care coordination.
3. Submit a triage-aware appointment request and receive clear next-step expectations.

## Non-goals

- No diagnosis, emergency triage, guaranteed outcomes, or fabricated patient claims.
- No collection of unnecessary medical data in public forms.

## Success criteria

Privacy and safety language is visible, booking is understandable, and clinical information remains calm, specific, and accessible.