ai-support-saas-shadcn/PRODUCT.md

Product — SignalDesk AI

Status: approved baseline. Update through a reviewed diff when product intent changes.

Audience and job

B2B support leaders need to understand incoming demand, automate repetitive resolution work, and prove service quality without hiding decisions behind AI.

Primary journeys

1. Understand the product and its operational value from the launch page.
2. Inspect a realistic support dashboard with queue, quality, automation, and escalation evidence.
3. Request a demo with enough context for a useful sales handoff.

Non-goals

• No fake live integrations, payments, or unsupported performance claims.
• No consumer chatbot positioning.

Success criteria

The value proposition is clear above the fold, dashboard examples remain credible, and every primary page leads naturally to a demo decision.