# Product — FreightOps Control

Status: approved baseline.

## Audience and job

Dispatchers and operations leads need to detect exceptions, understand shipment state, coordinate routes and returns, and act with an auditable operational picture.

## Primary journeys

1. Scan fleet and shipment health, alerts, and service-level risk.
2. Filter and inspect shipments, routes, returns, and responsible operators.
3. Resolve or escalate an exception and verify the resulting state.

## Non-goals

- No marketing landing-page patterns inside operations screens.
- No charts or statuses without definitions, timestamps, and empty/error states.

## Success criteria

Critical exceptions are visible quickly, tables remain usable at realistic density, and every action has feedback and audit context.