# Product — SignalDesk AI

Status: approved baseline. Update through a reviewed diff when product intent changes.

## Audience and job

B2B support leaders need to understand incoming demand, automate repetitive resolution work, and prove service quality without hiding decisions behind AI.

## Primary journeys

1. Understand the product and its operational value from the launch page.
2. Inspect a realistic support dashboard with queue, quality, automation, and escalation evidence.
3. Request a demo with enough context for a useful sales handoff.

## Non-goals

- No fake live integrations, payments, or unsupported performance claims.
- No consumer chatbot positioning.

## Success criteria

The value proposition is clear above the fold, dashboard examples remain credible, and every primary page leads naturally to a demo decision.